DONNA BLADES

OBJECTIVE EDUCATION PROFESSIONAL EXPERIENCE COMPUTER SKILLS

OBJECTIVE

Business Development (CRM, Marketing, Management or Project).

EDUCATION

MBA , eCommerce (5/2001), GEORGIA STATE UNIVERSITY (Atlanta, Georgia).
BS, Public Affairs Management, INDIANA UNIVERSITY (Bloomington, Indiana).
Invited and studied in former SOVIET UNION for one month; studying government, business and culture.
Disney Attraction Sales Intern (1991), Disney College Program Intern (1989). (see below)

COMPUTER KNOWLEDGE & EXPERIENCE

CRM , Web Applications and Development, Active Server Pages (ASP), VBScript, SQL, Relational database design, Microsoft Office.

PROFESSIONAL EXPERIENCE

GEORGIA STATE UNIVERSITY Atlanta, Georgia

2^nd largest 4-year institution in the state of Georgia (Public University with nationally ranked programs)

ADMISSIONS TEAM LEADER / RECRUITER /COUNSELOR 8/97 – 6/2000

· Created and implemented recruitment/marketing strategies for various demographics.

· Co-led focus group studies regarding recruitment publications.

· Team leader for Undergraduate Admissions operations and recruitment.

· On software administration team for new database recruitment software implementation and training.

· Worked with University directors in future operational planning and deliverables for Enrollment Services.

· Represented Georgia State University at local/state/national recruiting functions.

· Traveled and consulted to colleges, high schools, and corporations regarding admissions requirements.

· Developed a student recruitment team to assist in marketing and recruitment efforts.

· On development team for creating of recruitment materials (video, newsletter, search piece, viewbook).

· Counseled applicants and parents on admissions issues/choices.

· Created first GSU Alumni Recruiting Network, developed and administered training materials and orientation event for program that utilizes alumni volunteers for recruitment events.

· Performed an operations analysis and assisted in improving efficiencies of internal processes and procedures.

· Assisted in development, promotion, and implementation of Leadership Program for H.S. juniors.

GRAINGER/W.W. GRAINGER Chicago, Illinois

Largest Distributor of MRO supplies and services in North America.

TELESALES : CUSTOMER/BUSINESS DEVELOPMENT 11/95-1/97

Assisted in development and pilot phase of this new department (involving systems, hiring, and training).
Coordinated and provided input on strategic initiatives for Telesales/Direct Marketing programs.
Interface on systems issues/problems between TeleSales and MIS staff.
Facilitated meetings and peer reviews for Telesales staff of 7 (which in 1/97 grew to 30).
Sales Representative to account package of 500 Grainger customers (valued at approx. $1million).

FIELD OPERATIONS: SENIOR CUSTOMER SERVICE REPRESENTATIVE 12/93-11/95

Lead Representative and inside contact to the large, multi-million dollar, Chicago accounts.
Corporate Task Force member, which developed programs on marketing/service skills for staff nationwide.
Traveled to key accounts to assist in product presentations and address customer service issues.
Performed inventory audits, and other management reports.
Educated many new outside sales representatives on Grainger's internal operations.

ROBERT MORRIS COLLEGE Chicago, Illinois

Private, 4-year institution in downtown Chicago

JOB PLACEMENT AND COOPERATIVE EDUCATION 6/93 – 12/93

Development of employer bases for both co-operative jobs and full-time placement.
Development and promotion of Career Workshops.
Taught Career Development class to co-operative education participants.
Career placement assistance to current students and alumnae.

GENSTAR CONTAINER CORP./ INSTANT SPACE DIVISION Orlando, Florida

A worldwide, GE Capital owned, intermodal container corporation.

(Instant Space Division phased out in May 1993.)

TRANSPORTATION/LOGISTICS COORDINATOR 12/92-5/93

· Arrange for all customer direct product distribution for entire East coast

(60 percent of Orlando office business).

Negotiated pricing and scheduling with over 30 transportation depots daily.
Assisted Marketing and Management in development strategy and customer service.

MARKETING COORDINATOR 5/92-12/92

· One of two coordinators for Northeastern market development.

Prepared proposal packages for target markets and prospective customers.
Worked closely with Account Managers in customer service.

(Some key accounts included: Wal-Mart, K-Mart, Pfizer, Shell Oil)

WALT DISNEY WORLD Orlando, Florida

ATTRACTIONS SALES INTERN

Selected as one of six to represent WDW Resort to over 300 Orlando area hotels.
Worked with and consulted to hotel management and guest services personnel regarding all aspects of the WDW resort.
Met regularly with VP, Attractions Sales regarding non-Disney hotel, guest services environment.

COLLEGE PROGRAM INTERN

Participated in prestigious program that involved Disney management seminars while also working in selected areas of the company.
Project concluded with summer-long project presented to Disney executives.